Give Us A Call: (309) 727-4052

Storage FAQ's

Man outside the storage units
When can I move in?
If there is a storage space available that meets your specific storage needs, you can move in anytime during normal access hours. We have 20 different sizes ranging from 5x5 to 39x41. Please see View Rates.
How much notice needs to be given before I move out?
All contracts are month-to-month. However, we do require a 10 day notice before you move out.
What type of documentation do I need to provide in order to rent a space?
We require a government-issued photo ID (example: driver’s license, state ID, or passport).
Does there have to be someone in the office to let me into the storage unit areas?
No. At the time of signing you will be given your own security pass code that will allow you access to your unit 24/7.
How do I make a payment?
You can pay in person, mail a check or money order or make a payment through our website. You may also sign up to have payments automatically deducted from your credit card/savings/checking account monthly. Kiosk available for payments 24 hours/day.
What are the hours of operation?
The office is open Monday – Friday 9:00 am to 5:00 pm, Saturday 10:00 am to 2:00 pm, and is closed on Sundays. Tenants can access their storage unit via pass code 24/7.
Do you insure my belongings?
No. As with most storage facilities, our insurance only covers our building. You will need to provide your own renters insurance for your belongings. If you already have renter’s or homeowner’s insurance, please contact your insurance company for verification of coverage.
What type of security does the facility offer?
We have over 45 cameras monitoring the inside and outside of the facility.
What temperature range is the facility kept at?
Normally between 60°-70° Fahrenheit during the winter, and 70°-75° Fahrenheit during the summer.
What forms of payments do you accept?
Checks, money orders, VISA, MasterCard, American Express and Discover and cash.
Do I need to sign a long-term lease?
No, we rent on a month-to-month basis, with a minimum of one month.
Do I need to bring my own lock?
You may bring your own lock at time of move-in; however we also have disc locks available for purchase.
How do I know how much storage space I will need?
You can either use our Storage Calculator on our website or call our manager for assistance. If you are not sure what size you need, please come in and take a look at our display models.
Are there any items that I am NOT able to store?
Liquids, explosives, flammable liquids, toxic materials and perishables, to include pet food. Please contact us if you have any questions regarding a specific item.
Do you sell boxes and storage supplies?
Yes. We sell various moving supplies in our office.
Do you have handcarts and/or dollies available at your facility?
Yes. You are welcome to use our complimentary carts to move in. New tenants can also use our moving van for free to move in!
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